Customer Experience Center

24 Hour Expert Support: In 8 Languages

Rods&Cones’ devices offer unprecedented remote access to the OR. To ensure we give our customers the help they need, and that any issues or questions are resolved as soon as possible, we offer a round-the-clock support solution through our Customer Experience Center.

Available 24 hours a day, 5 days a week, our friendly, professional teams based in Barcelona and Manila are dedicated to customer success, and can offer help and advice in 8 languages: English, Spanish, French, Italian, German, Japanese, Korean, and Chinese.

Anything unclear? Our teams are ready and waiting. Contact them through the channel that’s right for you:

 

We’re with you at every step

Our customer service experience starts from the moment you order to the moment you need our technical assistance in the OR.

Order fulfilment

With your order confirmed, we work with you to ensure it’s delivered to your exact specifications.

User Onboarding and Training

All necessary in-person and online training is provided, including fully automated step-by-step onboarding.​

Hospital Enrolment

Our support teams are dedicated to ensuring each hospital is enrolled as swiftly as possible and that all IT issues – such as connectivity and privacy – are handled. Our service is also fully GDPR and HIPPA compliant, meeting the highest industry standards.​

Helpdesk & Activation

Our teams of experts in Barcelona and Manila are always there when you need them.

Logistics

Need to exchange, repair, or upgrade a device? Our support teams can handle all of the logistics – keeping you informed every step of the way.

Who can contact us?

How to contact us

Netherlands: +31 202170242 
Belgium: +32 14480914
Spain: +34 932200508
France: +33 1 73 17 73 15
United Kingdom: +44 20 3047 1508
USA: +16124161659
Japan +815017901470
Korea +827047320491

China: scan the WeChat code on the left

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Eager to know how we can help you reduce time
and costs and get on demand access to the OR?