Make sure you have the QR code of the person you want to call

A QR code is like the remote expert’s unique ‘telephone’ number. In step 5 you will be connecting with the remote expert. To do so, they will provide you with a QR code before getting started. This QR code will enable the smart glasses user to connect to the remote expert, giving them the view of the smart glasses.

Please make sure the QR code for the remote expert is readily availble before moving forward.

This may be printed out for you, sent over email or to your mobile.